Office Policies

The following guidelines are necessary to ensure professional and therapeutic care. Please read the following carefully and ask for specifications about any element you do not fully understand.

Confidentiality
The laws and standards of the counseling profession require that I keep treatment records. All information disclosed within sessions and the written records pertaining to those sessions are confidential and may not be revealed to anyone without your written permission, except where law requires disclosure. Law, in the following circumstances, may require disclosure:

1. Where there is reasonable suspicion of child or elder abuse or neglect
2. Where a client presents a danger to him/herself or to another person
3. A client is gravely disabled

Availability and Emergency Procedures
    If you need to contact me between sessions, please leave a message on my voicemail. I check my messages several times a day and will return your call as soon as I am available. Calls received after 5 pm on Friday may not be returned until Monday. If you need to talk to someone right away, you can call the Richmond Behavioral Authority (RBHA) at (804) 819-4000, the police at 911 or got to the nearest emergency room. 

Payment
I do not bill any insurance companies directly but do provide a detailed receipt of services for clients to submit on their own for reimbursement as their policy may allow. Cash, check, Health Saving Account cards, and all major credit cards accepted for payment.

Cancellation
Since the scheduling of an appointment involves the reservation of time especially for you, the full session fee will be charged for sessions missed without 24-business hour notice of cancellation. Payment information kept on file will be used unless otherwise indicated.